Chat Transcript 07/13/2010 07:02 AM
Hi, my name is Susan R.. How may I help you?
Susan R.: Hi Farmer John Brown, EIEIO, how are you today?
Farmer John Brown, EIEIO: Hi Susan, not good. Not very good at all. I've just logged back onto my farm and discovered that my beehive, which WAS complete and full with 200 bees is back to only being 18/50 finished. You rolled me back an entire crop. I was told that Zynga really never intends to let us complete one project one time in FarmVille. Is this true?
Susan R.: Farmer John Brown, EIEIO, I do not believe that is true. We have not been advise that has happened.
Farmer John Brown, EIEIO: Fine, but I have had to build this beehive three entire times now. It's a good thing I have 3000 Facebook friends or I'd never get anything done. All they do is send me things over and over and over and over again. One guy has been sending me the same chicken for the last 3 months now. Back and forth, every single day. And now you're going to throw honeybees at us? For what, an extra 100XP every month?
Susan R.: That is one of the many fun features within FarmVille.
Farmer John Brown, EIEIO: It's not very fun at all. It's barely worth my time to do anything since I have to earn my coins over and over and over again before I can actually SPEND them. It makes me feel like a consumer or something. Got any spare coins?
Susan R.: Farmer John Brown, EIEIO, I received coins this morning when I Harvested my Stable. Have you cleared your cache since you have been having these problems?
Farmer John Brown, EIEIO: I have had to clear my cache so often since I started playing FarmVille that I had my cache surgically removed. Please check your records, I've sent in a medical note.
Susan R.: Just a moment.
Susan R.: Farmer John Brown, EIEIO, the way FarmVille was designed to be played is that you must have a cache.
Susan R.: My suggestion is to wait 24 hours and then clear your cache before resuming work on your beehive.
Farmer John Brown, EIEIO: 24 hours? For what? So my crops can wither and you can generously offer to sell me Unwither? A year ago 24 hours was a long time in FarmVille. Now after 24 hours people are busy building Manure Chunkers while I'm back to trying to find a $%&*# glass beam for this damn Botanical Garden. Do you know I had THREE of the damn things?
Susan R.: It was never intended to be played this way.
Susan R.: This is why so many players have had issues.
Farmer John Brown, EIEIO: You mean my farm has been hosed since that second Botanical Garden? Why the hell wouldn't somebody SAY something to me about it? You just let me keep playing and all the time you knew all this would happen? That I've had to click on beeswax until it's coming out of my ears?!?
Susan R.: I understand your frustration, Farmer John Brown, EIEIO. I shall pass your concerns on as well. Is there anything else I can help you with today?
Farmer John Brown, EIEIO: Anything ELSE? You haven't helped me with a damn thing yet.
Susan R.: Farmer John Brown, EIEIO, let me offer my sincerest apologies that FarmVille has been frustrating for you. As a support specialist for FarmVille, and as a player of the game myself, I can tell you that I am always unhappy to hear that this, my favorite Zynga game, has become troublesome to any of the players.
Farmer John Brown, EIEIO: I don't know what that has to do with anything. First of all, I've never heard of a game called 'itself', and secondly Farmville cannot possibly be your favorite Zynga game - you have a job.
Susan R.: I understand your frustration and I'm really sorry that you are not currently enjoying the game. We're constantly working to make the game more enjoyable and we really appreciate your feedback.
Farmer John Brown, EIEIO: You guys do feedback like you do gifting. It's mostly all one way. You never tell anyone when there's a problem, we have to rely on these rogue hack bloggers to tell YOUR customers how to work around little things. Ever heard of TWITTER?
Susan R.: Please accept my apologies for the problems you've experienced with FarmVille, Farmer John Brown, EIEIO. I hate to think of anyone not playing FarmVille due to these awful mistakes. I want to assure you that you can rely on myself and others in the tech support team in the future to solve your problems. As we do more to improve the games in the coming weeks, I hope that we can recapture your interest in FarmVille, and make it as enjoyable for you as it once was.
Susan R.: Have I answered all your FarmVille questions today?
Farmer John Brown, EIEIO: No, I have one more. I'm moving to YoVille. At least when I put an Enchanted Pegasus together ONE TIME, the (*&^%^$! is still there when I go back home.
Susan R.: I am truly sorry to hear that, Farmer John Brown, EIEIO.
Susan R.: I hope you will reconsider at a later date. We will miss such a dedicated Farmer.
Susan R.: Farmer John Brown, EIEIO, while I was out plowing today I dug up an extra 50 FarmVille Cash that I want to share with you! I have added this to your account and your new FV Cash balance is 52. Please enjoy and check out all the new goodies that have arrived in the Market!
Farmer John Brown, EIEIO: Can I buy a beehive for $52?
Susan R.: Actually, it's free with the glitch. I read that on Gamers Unite.
Susan R.: Again I am so sorry, thanks for contacting Zynga Customer Support. I'd appreciate it if you filled out a short three question survey about your experience chatting with me. The survey will appear after you disconnect by clicking the Disconnect button in the chat window, and then the Close button. Thanks again!
'Farmer John Brown, EIEIO' disconnected ('Concluded by End-user fertilizing his farm and going out of sync').
Question Reference #100713-0034231234123412412341992
Product Level 1: FarmVille
Category Level 1: Game Play
Date Created: 07/14/2010 07:42 AM
Last Updated: 07/14/2010 07:44 AM
Status: Answer Provided
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